5 Brief Quotes That Keep Me Thinking

Are we turning the corner on a new day of reinvention and reinvigoration, or are we swapping one set of enormously complicated challenges for another?

I’ve been thinking about that a lot as Covid-19 vaccinations are welcomed by increasingly more people and the doors to a rejuvenated nation continue to open at an encouraging pace. Still, it’s hard to ignore that much of the conflict that existed in the pre-Covid world remains in the post-Covid world.

The economy is rebounding with optimism in investment, yet income inequality is as deeply embedded in our interactions as it has ever been. High profile convictions for the abuse of power have been handed down, yet racial injustice remains in the daily headlines. International travel is resuming, yet lives are being lost in battles across and within borders.

We remain too often divided and find little in the way of broad consensus that will adequately address sustainable remedies. Has the world learned anything from Covid-19, or are we picking up where we left off?

On days that are difficult to explain, I find myself looking to tiny bits of wisdom that keep me inspired and focused in good times, bad times, and when I can’t tell the difference. Here are five fragments I keep top of mind that I hope you will find perennial and inexhaustible.

“A life is not important except in the impact it has on other lives.” — Jackie Robinson

Jackie Robinson broke the color barrier in Major League Baseball. He had every reason to be a pessimist given the treatment he endured, yet he was a fighter of the most noble order and seems to me a true optimist. He had a gift that he transformed into a cause. He led by example. He teaches me there is no other way to lead than by example.

“It’s kind of fun to do the impossible.” — Walt Disney

Walt Disney was another optimist, but in a different way. He focused on pushing the imagination to unimaginable bounds. He knew beyond all financial gain that our aspirations live in our dreams, and that our stories are mirrors of our souls. He teaches me there is creativity in all of us, and nurturing that expression is essential to our fulfillment.

“All we are saying is give peace a chance.” — John Lennon

John Lennon expressed this in lyrics, so when I hear it, it is more music than words. Is it pointlessly naïve to think after centuries of combat, conquering, and attack we can make the active choice to seek peace as he suggests? To think less seems to me impossibly cynical. He teaches me that hope is at the root of getting past the seduction of old ways, and those old ways find a terrible way of repeatedly deceiving us.

“How wonderful it is that nobody need wait a single moment before starting to improve the world.” — Anne Frank

Anne Frank left the world much too soon and in the unfairest of ways, yet it is the majesty of her child’s voice that reminds us initiative to improve is always within our grasp. Her courage holds the uplifting power to bypass the contaminants of cruelty in favor of a bias toward action. She teaches me that no matter the debilitating obstacles confronting our values, we must remain true to a commitment to heal the world.

“One voice can change a room.” — Barack Obama

Barack Obama is the one person quoted here who is still alive, tirelessly active in his advocacy for our shared wellness. He remains a controversial figure and his impact on our world will be debated long after his poetic voice passes into history. He often cites another of my favorite quotes around the arc of the moral universe. He teaches me there is intrinsic reward in tackling audacious goals, and that where progress may appear thin, there is ever more necessity in maintaining navigation toward a North Star.

That’s a lot to invoke in relatively few words. I have another batch of these I may share at a later date, and of course I would love to hear the words that inspire you in these ambivalent times. The concise wisdom of others is often enough to help us make a better decision, sculpt a bad choice into an improved choice, or just fire up our engines when fuel is hidden from our view. As I get older, I seldom see the obvious clarity I once anticipated would always reveal itself.

Sometimes you have to Think Different. Sometimes you have to think harder. Sometimes a little listening helps us discover the path beyond the noise.

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Photo: Pixabay

Air, Water, Food

AstronautThere’s no time like the present to set goals. Here’s a framework I use for myself and those I manage or advise.

I generally try to classify projects into three levels of priority before I consider adding resources to anything on deck: Air, Water, and Food.

In the unlikely event everything classified under Air, Water, and Food is done and behind us, I might move onto the next realm of importance, but generally, if it’s not Air, Water, or Food, it is going to get a very low priority,

I’m stealing broadly from Maslow’s Hierarchy of Needs, but suppose you were an astronaut in orbit and the red light in the capsule appeared. How do you set priorities? Largely by survival.

Without air, you have seconds to live.

Without water, you have days to live.

Without food, you have weeks to live.

Everything after that is discretionary.

Whether you are setting high-level goals or project priorities, try ranking your options into these categories.

What is Air?

In a services business, it might be customers.

In an e-commerce business, it might be secure uptime.

In product development, it might be an innovative, competitive technology solution that is worth marketing because it will surprise and delight customers.

“Air” initiatives are the items on your to-do list that if not attended to immediately may cause a business to be gone very soon. Sometimes they are obvious. Take the examples above. If you don’t protect your customers in a services business, you don’t have a business. If you don’t have a product worth selling, you don’t have a business. If you are selling online and you are not safely live to the world, you don’t exist.

It’s relatively easy to see the obvious examples of Air, but sometimes they are counterintuitive. I often write about People, Products, Profits—in that order. Are people, or the talent that drives your company, Air? The answer is absolutely yes—we cannot accomplish much of anything without the right team, but none of us has the unlimited capacity to hire everyone we want. It is precisely because talent is Air that it takes discipline to know which people you need now and which may have to wait. Your budget will always create some constraints, as will the availability of people you wish to recruit and the forced ranking of your priorities.

Of all the choices you make, Air should be the least subjective. When you feel it leaving the room, you know you are doing something vitally wrong. Don’t let Air get away from you, or the next two points won’t matter.

What is Water?

In a services business, it might be tailoring what is offered to individual customer needs.

In an e-commerce business, it might be sufficient variety of differentiated listings to attract and retain customers.

In product development, it might be the process management that lets you create a dependable schedule.

“Water” initiatives are what you need to build the business once you are certain the Air around you is sustainable. These are the projects in your organization that are essential, the ones that cannot be postponed unless there is an Air-eliminating crisis to address. Of course, if there are too many crises in an organization, you will never get to Water, and that will only keep you going slightly longer than losing Air.

Consider the example of product development: Air is ideation, the vision that will set your offering apart from those of your competitors. Water is the ability to deliver it. If you can’t create a project plan and product development schedule that you can actualize within your financial means, the concept won’t have any value. You need to be demanding about Water, but you also need to be realistic.

How important is knowing Water when you see it? Take the metaphor to its extreme: Suppose you have an abundance of Air, but you can’t get to Water. How long will you last? That’s how important Water is. It’s not Air, but it’s not far behind. Use discipline when you deem something Water. Everything that isn’t Air can’t be Water, or you’ll never have enough.

What is Food?

In a services business, it might be referrals, reputation, or word of mouth,

In an e-commerce business, it might be reliable customer service.

In product development, it might be the parsing of features and benefits to plan generational updates that improve upon each other.

“Food” initiatives allow you some discretion. You can live a relatively long time with just Air and Water, so you get to decide what constitutes Food and how to procure it creatively. If you make a mistake anointing something Food, perhaps prioritizing one product feature over another, if you’re wrong it probably isn’t the end of the world. That doesn’t mean you can be cavalier about determining your alternatives, but at least you’re out of the realm of immediate time pressure and into a set of choices where course correction is possible, even if you make a sizeable error in judgment.

I often suggest to people that one of the common elements of Food is time. Some people will think time is Air or Water, but a ticking clock is not the same as a clock that is not wound or has no power source. Time is something we all have to navigate, and we never have enough because of the deadlines we establish for ourselves or the demands of meeting customer needs. I prefer to manage time the way a good sports team works the game clock. There is an element of urgency with a game clock, but not desperation. You can use it as a motivational tool, or as a way to outsmart competitors. Time is always critical, but when it is too critical, innovation can take a hit.

Balance the Elements

Have a look at all the conflicting priorities around you. Force yourself to rank them into Air, Water, and Food. Chances are you’ll discover you are trying to solve for Food when you should be trying to solve for Air or Water. That might be why you are going in circles or nowhere at all. I have taken part in some heated constructive conflict about how to classify any given task in an organization, but I have seldom seen the framework for this kind of healthy argument fail to create a productive dialogue.

Agreed priorities are empowering. When you achieve consensus around Air, Water, and Food, you are making critical progress in your team building and goal setting. Measurable success is often lurking in meticulous editing.

Most important, if what you are working on is beyond the scope of Air, Water, Food and you’ve left these priorities behind, stop what you are doing immediately and rethink your course of action. If you haven’t got Maslow working in your corner at that basic level, the battery in your clock may be about to take away all your choices.

Own the clock. Always own the clock.

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Photo: Pixabay

Why We Should Give More

Give!
It’s that time of year for me, another trip around the sun complete. This one is not quite a milestone count, but as good a time as any to reflect on purpose. Age will do that to you. We don’t get to reflect indefinitely. That which goes into our permanent record is anything but limitless.

Covid-19 will soon pass into history, but not its devastation. The time it has given us to think about our uses of time may be one of its few constructive legacies

Do we look externally for validation or is it intrinsic? What is a job well done? Are we meant to behave as survivalists with a primary worry of self or something different?

Giving is a curious notion. Perhaps it presents a choice that is inescapable. We do or we don’t. We make a choice even if we don’t make a choice.

I do wonder at length why we give. It’s easy to be conned and give wrong. The charlatans and traps outnumber our investigative hours. The risk of being fooled is an occupational hazard. I’ve made peace with that.

Here’s one good reason to take the risk and give: When we believe in others, we reinforce their courage to believe in themselves. When we share compassion with others, we demonstrate that compassion is possible and can be a virtuous circle.

We are directed to welcome the stranger. Soon after that our bond becomes our gift.

I find myself increasingly thinking about the notion of fairness. I do believe the arc of the moral universe bends toward justice, but I find the pace of alteration lethargic and unsatisfying. Are things better than they were 50 years ago? My father says yes and he has a 40% premium on years of observation to mine so I’ll go with his affirmation, but better is not the same as good. Relative unfairness is still unfairness.

Black Lives Matter shows us conclusively that the application of law is unfair. Two and a half million dead globally of coronavirus shows us that the availability of healthcare is unfair. The wealth of stock market gains for the few against the lost jobs and bankrupt businesses of many is almost violently unfair. Unfairness is not solvable. It is at best addressable through personal generosity and accessible charity.

Woke isn’t working. The Dr. Seuss debate was not a debate at all. A company for its own reasons decided to exercise copyright authority and stop selling certain books. It has that right. That is not book banning. No government or autocratic mandate was issued. If you still want for some reason to read these books they remain available at libraries, specialty stores, or in digital form.

I find the debate around capitalism equally disingenuous. If you think you have reason to storm the Capitol because socialism is coming for your freedom, you are deluded. There are no pure forms of economy. They are all mixes of this and that, some weighing more heavily in one direction or another, but always open to reversion by market forces.

Likewise, any cheesy rhetoric that would seek to undermine capitalism in the extreme is pointless. Free enterprise has created unbounded benefits for billions. No, it is not equally or fairly distributed. There aren’t enough recognized referees in the rough and tumble. Policies that ensure ardent competition inspire innovation with incentive compensation. That kind of moderate regulation protects our livelihoods and drives imaginative initiatives without useless polarization.

If you’re really worried about economic instability, worry about runaway income inequality. Without thriving buyers and broad access to manageable credit, there is little need for growth in sellers.

I am both beneficiary and critic of our system. If you’ve worked with me or read any of my books, you know I am not shy or apologetic about this.

I love our nation. I love free enterprise. I love working hard.

I despise exploitation. I despise greed. I despise arrogance and lack of humility.

Hegelian dialectic has taught me these head-banging notions can co-exist.

I love the impossible challenge, the learning that comes from failure, the teamwork of a shared victory overcoming competitors and naysayers.

I despise the selfishness, self-congratulations, and coldness that comes when we fail to recognize that too many trusting, hopeful, well-meaning individuals tirelessly try in their own way to navigate daunting obstacles, but often end up with little or nothing.

I believe we begin to bridge the gap by giving. We can give our time and attention. We can give money. We can give opportunity. We can give understanding and empathy.

As it becomes clear that there are fewer trips around the sun ahead of me than there are behind me, I find myself retreating to the existential. I find less meaning, reason, and justification in fairness than I hoped I might find at this age. At the same crossroads, I see time as more precious and commitment to social justice more urgent. I know I can’t fix much, but where I can have a slight impact, time is increasingly shorter.

I think perhaps we give to beat the clock. We can see a life change before our eyes because of something caring we do, but we have to endeavor to do it.

We give because all forms of faith suggest it is our duty. We don’t have to agree on spiritual reckoning to have this in common. We don’t have to believe in anything more than the tangible world we see to know we are expected to do something unexpectedly selfless with the disproportionate gifts we are awarded.

It is our calling to repair the world. Civilization will remain conflicted and in conflict, because human beings are imperfect, troubled, fundamentally flawed while evolving. That doesn’t give us a get-out-of-jail-free card. Existential does not have to mean cynical. It can mean we are empowered to consider the unfairness around us as a challenge to be met, an uneven distribution of pain to be healed, a sense of acknowledgment if not quite purpose.

We give to be more complete.

We give to be part of a whole that has been shattered by our own achievements.

We give because the math suggests there is little other way to balance a scale that assures us history will maintain its imbalance.

We give to combat rhetoric, indifference, and convenient but incomplete argument.

We give because justification is not justice, and because words will always fail us.

We give to remind ourselves we are human, and we have no choice to be anything otherwise.

Whatever necessary mission that elevates your imagination, whatever human cause that fuels your passion, consider increasing your commitment. No, it’s not a carbon offset, it’s not retiring guilt, it’s not a debt you owe or a pledge against salvation.

It’s the right thing to do, to whatever extent you can. It’s not hypocritical and it’s not posturing. It’s how you can be more dimensionally human.

An investment in your belief set is a pact with yourself. The outcomes of your contribution can carry you many more times around the sun with reason to renew your journey. Stay honest, stay measured, stay authentic. That distant, mythic, flickering light at the end of the tunnel has cascading spectrum to shine on you.

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Photo: Pexels

Getting Better


The Beatles sang it. Now I feel it.

I’m not saying things are great. For many they are not. I’m not even saying good. I’m saying better. It’s qualitative. It’s relative. It’s palpable. It’s real.

I don’t care if Trump wasn’t convicted. If 43 U.S. senators want to live with the shame of turning a blind eye to a lying, seditious, self-serving megalomaniac, that’s their lifelong curse. It’s not survival politics as much as it is inescapable shame. The badge of cowardice doesn’t wash off. No bleach will eradicate it.

That cynical, boisterous voice is gone from the White House bully pulpit. That alone makes me feel better.

His Twitter account has been silenced. That’s even better. That’s a real punishment, where we are protected from harm. Not quite a penitentiary, but a fitting alternative sentence, particularly in his mind.

If he tours again on hyperbolic rhetoric or creates his own “alternate facts” media network, he’s sectioned off. We can ignore him. If his followers want to adore him they can have that space in obscurity.

Our new president is sane. Joe Biden is thoughtful. He reads, listens, and takes advice from subject matter experts. He reconsiders his positions. He is immersed in dialogue, not monologue.

He’s reversing the damage. Climate change. Environmental justice. Immigration and border normalization. Broader access to healthcare. Global wellness as a shared concern.

Economic compassion. Sustainable job creation. Sensible credit and finance policies. Respect for our allies. Clear, coherent, calm lines with our adversaries.

Cabinet secretaries are taking shape with gravitas, conviction, relevant experience, and an emphasis on character. They will likely serve without unnecessary drama and ridiculous turnover.

Mostly the voice of government is quieter. The tone is softer. It is moving into the background so we can focus again on our lives, our businesses, our daily routines, short-term and long-term planning.

Science is science again. Facts are facts again. Fake news is fake news again.

Journalism is not the enemy of the people. Hard questions are the safeguard of our democracy.

The notion of any potential sympathy for white supremacy or xenophobia has been erased from the office of the president. To the extent there was any ambiguity around tolerance for racist acting out, it is clear that it will be prosecuted.

Those who participated in the violent January 6 insurrection are being indicted, tried, and convicted. Aside from their cheerleader-in-chief, they will be sentenced and go to prison.

Unity is an inspiring ideal on the table. It is noble to challenge the nation to come together and address our problems. It is a lofty ambition. If the choice has to be between unity and sanity, I’ll take sanity.

Covid-19 vaccines are moving into the mainstream. By midyear, we should have one if we want it. This human suffering and loss of life will end.

Optimism. Pragmatism. Confidence.

Empathy. Humility. Decency.

Trust in words. Belief in promises. Not perfect, but directionally agreed as aspirational.

Blood pressure is down, at least mine. Cortisol levels are decreasing.

Most of all, we are rediscovering honesty. The blatant, unending lies have got to go.

We still have an insurmountable way to go on income inequality, civil rights, Black Lives Matter, hunger, homelessness, all of the endless maladies that divide us. If we can admit that with candor, we can commit to priorities of positive consequence.

We are regaining freedom. We are regaining quality of life. We may be inching forward, but we are off our knees.

The republic has survived. It was a close call. If I ever did, I will never again take democracy for granted.

We are slowly, deliberately healing. That’s what needs to happen. That is progress. That’s what it means to get better.

We are getting better. I absolutely believe we will get even better

Getting so much better all the time.

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Photo: Beatles Complete (1976)