Life After Trump


I am hopeful this is the last time I write about Donald Trump. To the extent that he obeys the law and vacates his position on January 20, 2021, and doesn’t run again for the presidency, I do have more interesting subjects to pursue.

I’ve tried ignoring him the best I could these past several years, but it would have been irresponsible not to call him out on his malfeasance. I attempted to look for interesting angles where I could in attempts not to repeat the obvious, but as a writer I had to be on the record as part of the resistance.

I don’t care if he starts TrumpTV or his loyal followers continue to listen to his divisive lies to the last day he broadcasts. I want him out of legal power. As the nation heals, so will I, although I suspect I will heal more slowly than most. His representation of an America so diametrically opposed to my ideal has taken a toll on my immune system.

More than half the nation didn’t sign up for this American carnage. A monster dumped it on us. Now we’ve dumped him.

Am I relieved? Only inasmuch as a cataclysmic disease goes into remission. You know it’s still there. The cancer is his belief set. Too many Americans still subscribe to that indefensible set of lies.

I’ve been thinking about the arc of our generation, the arc of the moral universe, as Dr. King reminds us: “no lie can live forever.” Our struggle for civil rights wasn’t expected to be without setbacks, but it also wasn’t meant to be bluntly derailed. Trump tried to hijack fifty years of progress in four years of devolution. I’m going to take a flier and say he failed, but now with broad restraints removed from the dialogue that would have us surrender too many of the hard-won social norms that edged us closer to justice, how will we choose to revive our spirits?

I think the ultimate legacy of this cynical presidency will be the accelerated deterioration in the public’s ability to discern fact from fiction. This president didn’t create the notion of fake news; he simply used his unyielding platform to make it a meme. He purposefully blurred the definition of traditional journalism for self-serving convenience. This may not be a crime in the lawbooks, but I think it is a crime against humanity.

There is fake news. It is not when a trained reporter for the Wall Street Journal makes a mistake and prints a retraction. It is when an undisciplined individual with an agenda expresses an unedited opinion as a fact without remorse, often in the chaos of social media, but sometimes opportunistically with more deliberate distribution. There is a lot of gray area between those poles, but it doesn’t take an advanced degree to understand which way the pendulum is swinging. The litmus test is intention and methodology. Is the intention to get to the truth or obscure it?

It’s not just the Trumpers to blame. The reactive nature of Trump’s opponents is often equally without reservation or hesitation. I don’t think the malady is entirely about retreating to echo chambers. I think it’s about the shameless effectiveness in discrediting the notion of authoritative sourcing.

We grew up to believe in asking for the source behind an assertion. If the public comes to believe that all sources are equally fallible, then all that is left is self-selection into bias or convenience.

To me that is the true definition of fascism—if we can believe in nothing empirical, we are left to align with a decision-maker on blind capitulation. Then all that’s left is a numbers game to determine right or wrong, also known as situational ethics, a world where there is no court of “correct” adjudication. Adherence is purely democratic and won with a majority, regardless of conviction.

That legacy is Orwellian, and it’s terrifying.

Are we at a point of no return in life after Trump? I don’t think so.

I think restoring faith in precise journalism is a critical remedy, but the how of that is in no way obvious. All media can now be lumped into the category of fake news, depending on who is making the argument.

No matter how much we may disagree, followers and detractors of InfoWars and the New York Times each believe one side is accurate and the other is lying. Somehow both of these get labeled into a bucket called media, and both are accused by those who dismiss the other as fake news.

That is the challenge facing us—can we find a way back to well-reasoned argument, or are we hopelessly lost in noise? Because the problem is solvable, I need to stay optimistic,

Watching the HBO documentary After Truth, a broad exploration of the deteriorating spread of fake news, it occurred to me what a mess we are in. We can agree that fake news is a thing, but as long as we fundamentally disagree on its definition, that definition can be weaponized.

As long as winning an argument is more important than having the correct information to assess an argument, we remain at risk of destroying each other in the name of winning. Call it the end of civility, call it the end of democracy and the doorway to fascism—whatever you call it, it’s not a world where the arc of the moral universe bends toward justice.

That to me is the key challenge to life after Trump. We share a national infrastructure and pay taxes to a common federal government, with separate and to some extent irreconcilable visions of how we assess fairness, responsibility, justice, and facts. A new president isn’t going to resolve that. If we don’t commit to the need for resolving that as fundamental to our success, our best moments are likely behind us.

I don’t want to believe we can’t agree on what is true, but like many of you, I am weary after so much fighting. I don’t want to say I am exhausted, but I am ready for a dose of stability, a roadway that isn’t crumbling under my feet. I believe in government, but I want it in the background of my life so I can paint the foreground. I don’t want to talk about what the president tweeted today, whose career he destroyed, or the obvious embarrassment of his latest falsehood. I don’t want to feel exasperated before my work even begins. I want to trust science, logic, dignity, and common sense.

I want the truth to be the truth and a lie to be a lie and for most of us to agree on the difference.

If we can get there, life after Trump will be better, if for no other reason than we will leave behind the low point of celebrating absurdity. If we can’t discover a set of shared values that define us as a nation, then I suppose it won’t matter.

I’m going to take another flier and bet on integrity. We will learn together how to build a consensus around what is true, because we have experienced a taste of what happens when we fail to recognize this necessity. We live in the same world, and there are realities in that world that are inarguable. Orwell put it as succinctly as it can be said:

Freedom is the freedom to say that two plus two make four. If that is granted, all else follows.

Let’s start life after Trump by agreeing on that.

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Photo: Pexels

Desperately Needed Now

Last month I wrote about the value to be found in breaking through the noise all around us. For many readers the question remains: What do we need to better focus on actions that matter?

At the same time so many of the prior norms we may have taken for granted have deteriorated, I’ve had the joy of watching several business teams succeed. I continue to study closely how they are doing it, how they are staying focused, how they are transforming adversity into moments of triumph. There are commonalities in these observations that I hope become more accessible as we make our way through our national election and look forward to recovery from this awful pandemic.

What I am suggesting may sound like getting back to basics, but when those basics escape us, it can only help us to recognize the kind of leadership that allows us to traverse hurdles rather than be consumed by them. Here are three basic rebuilding blocks I think are helping the people I see emerging from crisis stronger—three basics I believe are desperately needed now.

We Need Confidence

We have to believe our concerted actions will get us somewhere. If we are asked to sacrifice we need a reason. If we are asked to embrace a plan, we need to understand the components of that plan. If we are told certain tactics will help us achieve a strategic goal, we need facts that support the premise of the actions we are asked to take.

When we are given specific examples of the kinds of masks that will protect us, we hear in those specifics a well-reasoned recommendation that is worth following. When we hear from historians that mail-in ballots have been used without measurable distortion since the Civil War, we know we can trust the results of an election with their expanded use in a time where location-based polling places are difficult to staff. These are simple examples where demonstrated expertise reinforces our confidence.

Curiously enough, it is precisely the twisting of confidence that lets a con artist win the day. The root of every “con” is the abuse of confidence. When we put our trust in leaders to help us navigate our way out of turmoil, we can be led to safety or over a cliff. There is always a risk in ascribing confidence to an unworthy teller of tales, but without confidence in testing the path of an outcome, what real hope do we have of escaping the status quo?

We crave confidence, and while skepticism is a healthy ally in committing one’s trust to another’s vision, it is incumbent upon us to sift through contradictions and congregate around a confident way forward. Confidence in leadership is the path to eliminating chaos, but only if that confidence is won nobly, with authenticity, care, respect, and a roadmap of trusted conclusions.

We Need Clarity

There is no progress without common ground. It is easy to argue about the many ways we differ. While those arguments may or may not ultimately resolve the most elusive issues of our world, we can’t go very far if we don’t agree on something. Clarity of both what critically matters and can be resolved is what lets us take a few steps together rather than remaining in place.

Sometimes I call this shared purpose. Other times I refer to it as consensus. In the fog of war, we must identify what can still be seen similarly and agreed.

I’d like to think we can agree in a battle-tested democracy that if we have an election and the results are certified, we can acknowledge the winner as a legally elected official. We may not agree with that elected official’s point of view, as is our cherished privilege in a democracy, but when the election is over, we must acknowledge the peaceful transfer of power as have past generations.

I’d like to think that if a majority of the nation’s foremost medical experts tell us that a fully vetted, FDA approved Covid-19 vaccine is ready for deployment, we can methodically proceed to adopt it, tempered by the recommendations of our own personal doctors. If we can’t achieve clarity around when the remedy to an ailment is ready for prime time, then we will stay stuck where we are without a way out.

I’m sure it isn’t lost on you that clarity and confidence are equally rooted in trust. Without trust that defines some standard of building consensus, we may be right to reject leaders and solutions, but the result will be ongoing chaos. That brings us to the need for each other.

We Need Connection

Zoom is not enough. Yes, Zoom and other forms of video technology are serving a meaningful role in bridging the gap where seeing each other in person used to be our norm, but it isn’t a substitute for the depth of human connection.

While I don’t think everyone who has been working from home will go back to commuting, I do wonder when I hear some people express they have lost little in not being together. I think about restoring confidence, about restoring clarity, about forming the kind of trust that lets us accomplish more together than we ever could individually, and I want to believe we can reinvent the many ways we connect.

When healthy circumstances allow, I want to see us back together at concerts, plays, sporting events, school recitals, art shows, favorite restaurants, and dare I say it, office meetings. Successful give and take requires nurturing. Brainstorming is powerful—it is the collective assembly of multiple points of view into the kind of shared purpose that creates our future.

Shared purpose? We get there through personal connection. Solving hard problems together? We get there through personal connection.

Endemic isolation frightens me. In the past week alone, I have learned of irreversible decisions individuals have made that might have been resolved otherwise were they not alone. Facebook is not doing much to resolve our differences. Twitter is a flyswatter we use on each other’s raw attempts at abbreviated expression.

How do I know we can do better at connecting with each other, at finding confidence and clarity? Because I am already seeing it in the worst of times with individuals I admire who are changing the world by deciding that matters more to them than being ground down by noise.

Make the choice to seek confidence, clarity, and connection. Ignite these basics throughout your community in leading by your own example—and as opportunity emerges, we might begin to capture the full potential of shared purpose. That inspiration is something we all surely need.

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Photo: Pixabay

Trust Is Not Negotiable

I’ve been thinking a lot about trust.

I’ve been thinking a lot about truth.

I’m trying to wrap my head around what I thought for fiftysomething years were the basics: If we’re going to climb a mountain together, we have to agree on what mountain we’re climbing, where it is, are there airports nearby to get in and get out, has it been climbed before and under what circumstances—you know, the facts.

We won’t necessarily know the exact temperature at the top, the weather patterns tomorrow or the next day, the precise condition of the trail at every turn, those sorts of variables. There are always unknowns ahead of us that we’ll discover together, but if we can’t start on the same page, how can we possibly agree on plans to address the unknowns?

I find these days truly unsettling, not just because there is a debilitating health crisis before us, but because I don’t have enough trusted information to know what the crisis is and the ability to share in that belief set collegially with a vast majority of the population.

We are confused. We are bombarded with conflicting information. We are scared, anxious, and divided when we need to be informed, building consensus, and united.

How do we address monumental problems when we have little idea what we can believe?

In the age of the Internet, with the ability to share more factual information globally than in all of history, we are mired in noise.

How do we navigate a crisis and ask people to make personal sacrifices—not the least is the temporary surrendering of certain personal liberties—without a unified voice in leadership speaking with sound judgment and reverence for the impact of expert advice?

To me, the deepest impact of the Covid-19 pandemic beyond the tragic loss of human life remains the nagging head fakes that cause me to have no idea what to believe.

Contradictory information is not just a health concern. The unrestricted blending of fact and speculative opinion can undermine our entire economy. If truth blows in the wind, if we have no idea what basic financial information constitutes truth, how can we wisely invest? How can we guide careers? How can we effectively build plans for our future?

Trust and truth are not just about bidirectional knowledge transfer or multi-directional pollutants of critical exchange. Once we accept the notion that lies will be lies and are simply part of the fabric of sharing a planet, we effectively invite opportunism and exploitation as normal behavior. Today there would seem almost nothing that surprises us in lowering our expectations of those whose paths we may cross.

As quickly as the novel coronavirus was becoming a national emergency, some of our fellow citizens took it upon themselves to empty stores shelves of toilet paper, hoarding for themselves rather than caring about the needs of others.

As soon as hand sanitizer became scarce, many sellers of it started price gouging. Even though we have laws about profiteering in crisis, even though it is a purely inhuman act, they did it to extract obscene profits, to hell with the ongoing trust of their customers.

Earlier this month it was revealed that an international criminal operation was filing fraudulent unemployment claims in the United States. Congressionally directed funds meant to help people became the target of a scam. My own company saw one of the first fraudulent claims.

With so many people working from home, phishing and identity theft are on the rise. Credit card fraud is escalating. Fellow human beings see upside in the confusion brought on by the rapid adoption of technologies meant to connect us. Instead they would steal from us.

We are parroting unseemly behavior. We hear lies coming from our foremost leaders. Somehow that becomes permission to follow suit. Self-interest becomes justified and paramount. What we allow we let spread.

Why is all of this bothering me so much, beyond the underlying sickness it unmasks in our global community?

I am a brand builder. The basis of a brand is trust. A brand is a promise. Without trust in a brand, most products become random commodities. The balance of price, quality, and service is reduced to the lowest common denominator. Without brands, we don’t have customers, we have transactions. That is a pure downward spiral in economic viability.

I am also a business leader. When I say leader, I only can apply that descriptor in as much as people choose to follow me. Certainly I can impose hierarchy and insist on the power of authority. If you have ever managed creative people, you know how far that will get you.

If all trust is gone, then I have to assume trust in me is gone. If all truth is gone, I can’t expect anyone to believe anything I say is the truth. A complete lack of credibility in the chain of command is the fastest path to chaos in business I can imagine.

So yeah, it’s personal. If the societal fabric is unwound by manipulation and cynical agendas, my efficacy is also tainted. If you don’t trust my brand, you won’t be my customer. If no one trusts my direction, I can’t do my job and I will have no product to sell.

Is every detail in a company always able to be posted on the side of a cube wall? No, certainly not, there are all kinds of trade secrets and human sensitivities that merit protection. I am not particularly a fan of radical transparency. It sounds much better than it is and I have seldom met colleagues with the pure objectivity to pull it off.

Does it mean there is no way for us to walk down a path of honesty and clarity without a categorical imperative? If you don’t understand that there are shades of grey in decision-making that don’t cross the boundaries of trust, I’m not sure anything I’ve written here will be of value to you.

Integrity is a calling. It is a beckoning aspiration that molds and shapes behavior. Intention matters. Respect matters. Acknowledgment of consequence matters.

If you have shouldered the responsibility of executive leadership or brand stewardship, you know that once integrity is compromised, it is almost impossible to restore faith in a promise of any kind. We teach this to young children, why the smallest lie matters because it makes the next lie possible. Once you’ve lied or cheated and you’ve been caught, no one can ever be certain of your words again.

Am I giving up the fight against the absurd? Hardly. Am I done compromising around the notion of false equivalency? I’ve yet to compromise on values that are sacrosanct and I see no value dancing around an undisciplined contradiction that is empirically wrong.

We can’t let down our guard against emboldened con artists. The disease they spread will never have a cure.

Trust is not negotiable because truth is not negotiable. Talk yourself out of that and you have opted into the source of aimless unwinding.

Trust has to matter to you. Telling and hearing the truth has to matter to you. Commit yourself to demanding more of your own integrity, and one by one we might be able to rebuild our way out of unearned gains and stolen promises.

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Image: Pixabay

5 Key Learnings in Crisis

Many of us are trying to decipher some level of meaning in the Covid-19 crisis. I must admit, I’m unable to find any. This is an act of nature, an act of environment. I see no message in either the depths of pain and loss this disease is causing globally, or the resulting social and economic havoc that is its byproduct. I think if you’re looking for a clear definition of existential occurrence, this is as clear as it gets.

For better or worse, the dialogue doesn’t have to end there. Like any shock to the system, Covid-19 does offer us some learning opportunities. I’ve been thinking a lot about this the past several weeks. Here are five modest headlines I believe can be some of our more instructional takeaways once we together find a way to cross the chasm.

Leadership and trust are inseparable.

In the absence of recognized authority, chaos will fill the vacuum. We are seeing this and suffering with it day after day. The issue is not whether we are politicizing a deadly disease, whether our polarization is obstructing more sensible activity. In times of distress, we all crave calming leadership around which we can rally. As I have written many times before, trust cannot be assigned, it has to be earned. Effective leadership cannot be mandated. Leadership is acknowledged by example.

There is no such thing as alternative facts. A fact is a fact. While scientific practice can be revisited by disproving the conclusions around previously applied data, it can only be done so with more disciplined inquiry and even more rigorously evidenced data. An intelligent, educated population hungers for touchpoints of agreement that can be demonstrated empirically. without hype, manipulation, or ulterior motives. Our nation and our planet have indeed managed through historical crises worse than Covid-19. If you look back at how those triumphs occurred, you will likely see the link between leadership and trust on grand display.

Investing in readiness is not a luxury.

I wish I could find the words to express my dismay in how flat-footed our nation has proven itself in addressing a severe threat to our fundamental health and wellness. Even the most basic understanding of chain of command is absent in our adopted strategies and tactics. Many wonder if our collective investment in government will be there to protect us when we need it most. Today we turn on the television and hear wailing debate, not cohesive response. In a nation as wealthy and with as much advanced expertise as we have, how is it possible that medical personnel are making their rounds wearing plastic garbage bags rather than professional scrubs?

Few enterprises can survive a substantial blindside without some playbook on the shelf. If you have worked in a well-run company, you have been a part of scenario planning—deep discussions and studied research around abstract calamities. Sometimes teams immersed in these simulations consider the use of resources inefficient. If you’ve ever come out the other side of a whirlwind attack, you know how important having most of the debate behind you can be. Game theory developed with care is how bad problems become less bad, and opportunities become apparent in the fog of war.

We are more resilient than we may think.

When I think about the crises that have come before—our Civil War, the Great Depression, two world wars, nuclear proliferation—it’s hard to understand how we are still here. When you listen to survivors of monumental suffering talk about how they endured the unbearable challenges of their lives, it becomes clear that perspective and context are necessary to frame whatever tests may be interrupting our current plans.

We can handle more than we think we can. We can solve problems that at any given moment seem unsolvable. I’m not sure this crisis is as much about Covid-19 itself as it is about how poorly we are addressing it, and yet, the losses we will suffer will not be the last losses we endure. To lose a family member or loved one is untenable. To lose someone unnecessarily is impossible to rationalize. To lose one’s livelihood is a level of devastation we likely all fear and some of us will inevitably experience. As we work our way down the scale of loss, the true strength inside of us may as yet be untapped. Called upon to continue, we might see that the historical odds suggest there are brighter days ahead if we bolster the fortitude of resilience.

Bonding ahead of distance allows shorthand.

I don’t think it’s a coincidence that we have been asked to work at home in a time where technology makes that proposition possible. Could the notion of sheltering in place two decades ago without broadband internet even have been an option? That said, not all teams were ready to work remotely, particularly leadership teams. If you were working well in a shared space there is a good chance you are succeeding with distance. If there was tension, anxiety, and aggravation before you had to communicate through a screen, I can only imagine your turmoil without in-person connection.

I know in my company it would be a lot harder to manage our way through daily operations with a newly assembled management team than with teammates who already know each other reasonably well. Of course the timing of crisis doesn’t come with the convenience of established tenure. To the extent you believe something like a novel coronavirus will interrupt us again—and how could it be otherwise—I would suggest we use the ordinary times of our work to prepare for the extraordinary times that might otherwise derail us. This starts with the bonds we establish in normalcy.

All behavior is consequential.

I think about the difference between the business partners who are working cooperatively in this havoc to achieve long-range, positive outcomes and those who are shortsighted and only see the coming weeks ahead of them. Asserting one’s will, even asserting the letter of the law in a contract, is not how relationships are formed. Give a little now and you may have a customer for life. Insist on taking all that is rightfully yours and it might be the last speck of gold you extract from the mine.

Tone matters in a negotiation. Listening matters when opinions differ. If you choose to assert leverage because you think you can get away with it, if you believe that bullying tactics are how you protect the fort, you’re unlikely to enjoy a long and lasting impact on your industry. Business is a rollercoaster of cycles, and we aren’t all going up or down at the same time. Never forget that old cliche: Jobs in context are relatively brief; careers may be long or short depending on how you manage your timeline.

When I was circulating an early draft of this post for feedback as I often do, I was reminded by a wise friend not to miss the obvious lesson before us, the simplicity of appreciation. He reminded me that gratitude is profound, and it is always powerful to celebrate the goodness in what we have, the majesty in sharing each new day where the gifts within our reach should not be taken for granted. I think that’s good advice. I wish you the wellness that will return us to a revived global community.

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Image: CDC