Last month I wrote about the value to be found in breaking through the noise all around us. For many readers the question remains: What do we need to better focus on actions that matter?
At the same time so many of the prior norms we may have taken for granted have deteriorated, I’ve had the joy of watching several business teams succeed. I continue to study closely how they are doing it, how they are staying focused, how they are transforming adversity into moments of triumph. There are commonalities in these observations that I hope become more accessible as we make our way through our national election and look forward to recovery from this awful pandemic.
What I am suggesting may sound like getting back to basics, but when those basics escape us, it can only help us to recognize the kind of leadership that allows us to traverse hurdles rather than be consumed by them. Here are three basic rebuilding blocks I think are helping the people I see emerging from crisis stronger—three basics I believe are desperately needed now.
We Need Confidence
We have to believe our concerted actions will get us somewhere. If we are asked to sacrifice we need a reason. If we are asked to embrace a plan, we need to understand the components of that plan. If we are told certain tactics will help us achieve a strategic goal, we need facts that support the premise of the actions we are asked to take.
When we are given specific examples of the kinds of masks that will protect us, we hear in those specifics a well-reasoned recommendation that is worth following. When we hear from historians that mail-in ballots have been used without measurable distortion since the Civil War, we know we can trust the results of an election with their expanded use in a time where location-based polling places are difficult to staff. These are simple examples where demonstrated expertise reinforces our confidence.
Curiously enough, it is precisely the twisting of confidence that lets a con artist win the day. The root of every “con” is the abuse of confidence. When we put our trust in leaders to help us navigate our way out of turmoil, we can be led to safety or over a cliff. There is always a risk in ascribing confidence to an unworthy teller of tales, but without confidence in testing the path of an outcome, what real hope do we have of escaping the status quo?
We crave confidence, and while skepticism is a healthy ally in committing one’s trust to another’s vision, it is incumbent upon us to sift through contradictions and congregate around a confident way forward. Confidence in leadership is the path to eliminating chaos, but only if that confidence is won nobly, with authenticity, care, respect, and a roadmap of trusted conclusions.
We Need Clarity
There is no progress without common ground. It is easy to argue about the many ways we differ. While those arguments may or may not ultimately resolve the most elusive issues of our world, we can’t go very far if we don’t agree on something. Clarity of both what critically matters and can be resolved is what lets us take a few steps together rather than remaining in place.
Sometimes I call this shared purpose. Other times I refer to it as consensus. In the fog of war, we must identify what can still be seen similarly and agreed.
I’d like to think we can agree in a battle-tested democracy that if we have an election and the results are certified, we can acknowledge the winner as a legally elected official. We may not agree with that elected official’s point of view, as is our cherished privilege in a democracy, but when the election is over, we must acknowledge the peaceful transfer of power as have past generations.
I’d like to think that if a majority of the nation’s foremost medical experts tell us that a fully vetted, FDA approved Covid-19 vaccine is ready for deployment, we can methodically proceed to adopt it, tempered by the recommendations of our own personal doctors. If we can’t achieve clarity around when the remedy to an ailment is ready for prime time, then we will stay stuck where we are without a way out.
I’m sure it isn’t lost on you that clarity and confidence are equally rooted in trust. Without trust that defines some standard of building consensus, we may be right to reject leaders and solutions, but the result will be ongoing chaos. That brings us to the need for each other.
We Need Connection
Zoom is not enough. Yes, Zoom and other forms of video technology are serving a meaningful role in bridging the gap where seeing each other in person used to be our norm, but it isn’t a substitute for the depth of human connection.
While I don’t think everyone who has been working from home will go back to commuting, I do wonder when I hear some people express they have lost little in not being together. I think about restoring confidence, about restoring clarity, about forming the kind of trust that lets us accomplish more together than we ever could individually, and I want to believe we can reinvent the many ways we connect.
When healthy circumstances allow, I want to see us back together at concerts, plays, sporting events, school recitals, art shows, favorite restaurants, and dare I say it, office meetings. Successful give and take requires nurturing. Brainstorming is powerful—it is the collective assembly of multiple points of view into the kind of shared purpose that creates our future.
Shared purpose? We get there through personal connection. Solving hard problems together? We get there through personal connection.
Endemic isolation frightens me. In the past week alone, I have learned of irreversible decisions individuals have made that might have been resolved otherwise were they not alone. Facebook is not doing much to resolve our differences. Twitter is a flyswatter we use on each other’s raw attempts at abbreviated expression.
How do I know we can do better at connecting with each other, at finding confidence and clarity? Because I am already seeing it in the worst of times with individuals I admire who are changing the world by deciding that matters more to them than being ground down by noise.
Make the choice to seek confidence, clarity, and connection. Ignite these basics throughout your community in leading by your own example—and as opportunity emerges, we might begin to capture the full potential of shared purpose. That inspiration is something we all surely need.