Lost in Noise is Learning

We are so bombarded by noise at times it’s hard to think. The raging debates around coronavirus public policy, racial injustice, and the presidential election form a perfect storm of noise. A cacophony of this magnitude only naturally sends us to seek shelter from the storm.

Don’t give in to the temptation of numbness. Where there is noise there is a signal. Sometimes you have to listen hard for it, but it’s worth the effort.

Where there is crisis there is learning.

During the entirety of the Covid-19 crisis, my own company has been digging deeper into data, questioning every one of our prior assumptions, revisiting foundational convictions that have proven to be upended by circumstances. It’s been meticulous work, exhausting in many ways, but every bit of analysis has been worth the long hours of difficult discussion. Through a highly Socratic process, we have reinvented our business model for the better.

All of that has me thinking: What else might these crises be telling us? What else can we learn from the turmoil all around us if we don’t allow ourselves to hide from the rhetorical barrage?

Here are a few ideas penetrating my consciousness in the realms of global warming, trusted communications, and government core competency.

Everyone Doesn’t Have to Drive Every Day

I live in Los Angeles. I look outside and the air is clear. The freeways are empty. Coincidence? An accidental moment without significance? Perhaps that’s the case, as some have argued the temporal reduction in emissions and anecdotal benefits of fewer cars on the road, but what if it were sustainable? Could one of the answers to climate change be so obviously right before our eyes? I’m not a scientist with the credentials to make such an assessment, but I certainly would like the problem studied objectively.

Until a few months ago, we woke up daily with the habit of getting in our cars and driving to work no more questioned than brushing our teeth. It was just something we did. In no previous discussion of environmental distress did I hear anyone credibly propose getting more than half our cars off the road, because the proposition would have been a non-starter. Then one day a bunch of us stopped getting in our cars. Poof, just like that, we were working from home. We also got the commute time back for more productive work, and while I’m at it, how about all of those car accidents that stopped because people behind the steering wheel weren’t texting. We will go back to the office regularly at some point, but does it have to be every day, for every person? Not in my world. The benefits are yet to be understood. Let’s understand them.

Media Desperately Needs Reinvention

We don’t understand fake news. We don’t even have a common definition of fake news. Some of us define fake news as the biased reporting of a media brand. Others identify it as the blatantly false information peddled to the public for effect without fact-checking. I remain a fan of journalism and consume branded media daily with my own filter for accuracy, but my litmus test for truth will never be yours. Until we can agree on some form of objectivity, we will continue to debate the source of our information rather than the implications of the information’s validity.

This is not healthy. If we can’t agree on what constitutes an empirical fact, the clear and present danger to our decision making is likely to have a catastrophic impact. No source, however reputable, is without fault. The New York Times isn’t sure what belongs on its op-ed page. Facebook as a public platform of democratic exchange has become an unmitigated disaster in its inability to parse purposely placed disinformation in unending disguises, free or paid. Elections are won cynically on ad volume, fueled by cash, fueled by special-interest investment in yet more noise. We know we need journalism, but given how few people want to pay for it and how compromising its ad base has become, its business model has failed. Whoever reinvents this business model is going to change the world. I believe this will happen, because accurate information is not a luxury but a necessity.

Readiness Is Pragmatic

Perhaps my most troubling observation is how flat-footed the United States has been caught with the ramifications of the pandemic. Of course no one knew any sooner than late 2019 that Covid-19 could interrupt every aspect of our lives, but we’ve been around long enough to know pandemics exist. How could we have so few of the necessary medical supplies or personal protective equipment in stockpiles for such a calamity? How could we not have a clear chain of command between federal, state, and local authority? How could we shut down the nation for three months and not make strides on healthy measures to address the next semester of student education?

We are a pragmatic nation known to focus our vast resources on innumerable global crises throughout our history, but have we become so focused on the here and now that we aren’t paying enough attention to scenario planning and game theory? If we don’t think carefully about reallocating resources to planning for the unknown, the chances we will be struck down even harder by the next surprise attack would seem to be 100%.

Do yourself a favor: Tune out the noise, but tune in the learning. Opportunity is always around us if we muster the discipline to trade demoralization for inspiration. That’s how we get better.

The alternative is to stick with what we’ve got. I hope we’ve learned that’s not much of an option.

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Image: Pixabay

5 Key Learnings in Crisis

Many of us are trying to decipher some level of meaning in the Covid-19 crisis. I must admit, I’m unable to find any. This is an act of nature, an act of environment. I see no message in either the depths of pain and loss this disease is causing globally, or the resulting social and economic havoc that is its byproduct. I think if you’re looking for a clear definition of existential occurrence, this is as clear as it gets.

For better or worse, the dialogue doesn’t have to end there. Like any shock to the system, Covid-19 does offer us some learning opportunities. I’ve been thinking a lot about this the past several weeks. Here are five modest headlines I believe can be some of our more instructional takeaways once we together find a way to cross the chasm.

Leadership and trust are inseparable.

In the absence of recognized authority, chaos will fill the vacuum. We are seeing this and suffering with it day after day. The issue is not whether we are politicizing a deadly disease, whether our polarization is obstructing more sensible activity. In times of distress, we all crave calming leadership around which we can rally. As I have written many times before, trust cannot be assigned, it has to be earned. Effective leadership cannot be mandated. Leadership is acknowledged by example.

There is no such thing as alternative facts. A fact is a fact. While scientific practice can be revisited by disproving the conclusions around previously applied data, it can only be done so with more disciplined inquiry and even more rigorously evidenced data. An intelligent, educated population hungers for touchpoints of agreement that can be demonstrated empirically. without hype, manipulation, or ulterior motives. Our nation and our planet have indeed managed through historical crises worse than Covid-19. If you look back at how those triumphs occurred, you will likely see the link between leadership and trust on grand display.

Investing in readiness is not a luxury.

I wish I could find the words to express my dismay in how flat-footed our nation has proven itself in addressing a severe threat to our fundamental health and wellness. Even the most basic understanding of chain of command is absent in our adopted strategies and tactics. Many wonder if our collective investment in government will be there to protect us when we need it most. Today we turn on the television and hear wailing debate, not cohesive response. In a nation as wealthy and with as much advanced expertise as we have, how is it possible that medical personnel are making their rounds wearing plastic garbage bags rather than professional scrubs?

Few enterprises can survive a substantial blindside without some playbook on the shelf. If you have worked in a well-run company, you have been a part of scenario planning—deep discussions and studied research around abstract calamities. Sometimes teams immersed in these simulations consider the use of resources inefficient. If you’ve ever come out the other side of a whirlwind attack, you know how important having most of the debate behind you can be. Game theory developed with care is how bad problems become less bad, and opportunities become apparent in the fog of war.

We are more resilient than we may think.

When I think about the crises that have come before—our Civil War, the Great Depression, two world wars, nuclear proliferation—it’s hard to understand how we are still here. When you listen to survivors of monumental suffering talk about how they endured the unbearable challenges of their lives, it becomes clear that perspective and context are necessary to frame whatever tests may be interrupting our current plans.

We can handle more than we think we can. We can solve problems that at any given moment seem unsolvable. I’m not sure this crisis is as much about Covid-19 itself as it is about how poorly we are addressing it, and yet, the losses we will suffer will not be the last losses we endure. To lose a family member or loved one is untenable. To lose someone unnecessarily is impossible to rationalize. To lose one’s livelihood is a level of devastation we likely all fear and some of us will inevitably experience. As we work our way down the scale of loss, the true strength inside of us may as yet be untapped. Called upon to continue, we might see that the historical odds suggest there are brighter days ahead if we bolster the fortitude of resilience.

Bonding ahead of distance allows shorthand.

I don’t think it’s a coincidence that we have been asked to work at home in a time where technology makes that proposition possible. Could the notion of sheltering in place two decades ago without broadband internet even have been an option? That said, not all teams were ready to work remotely, particularly leadership teams. If you were working well in a shared space there is a good chance you are succeeding with distance. If there was tension, anxiety, and aggravation before you had to communicate through a screen, I can only imagine your turmoil without in-person connection.

I know in my company it would be a lot harder to manage our way through daily operations with a newly assembled management team than with teammates who already know each other reasonably well. Of course the timing of crisis doesn’t come with the convenience of established tenure. To the extent you believe something like a novel coronavirus will interrupt us again—and how could it be otherwise—I would suggest we use the ordinary times of our work to prepare for the extraordinary times that might otherwise derail us. This starts with the bonds we establish in normalcy.

All behavior is consequential.

I think about the difference between the business partners who are working cooperatively in this havoc to achieve long-range, positive outcomes and those who are shortsighted and only see the coming weeks ahead of them. Asserting one’s will, even asserting the letter of the law in a contract, is not how relationships are formed. Give a little now and you may have a customer for life. Insist on taking all that is rightfully yours and it might be the last speck of gold you extract from the mine.

Tone matters in a negotiation. Listening matters when opinions differ. If you choose to assert leverage because you think you can get away with it, if you believe that bullying tactics are how you protect the fort, you’re unlikely to enjoy a long and lasting impact on your industry. Business is a rollercoaster of cycles, and we aren’t all going up or down at the same time. Never forget that old cliche: Jobs in context are relatively brief; careers may be long or short depending on how you manage your timeline.

When I was circulating an early draft of this post for feedback as I often do, I was reminded by a wise friend not to miss the obvious lesson before us, the simplicity of appreciation. He reminded me that gratitude is profound, and it is always powerful to celebrate the goodness in what we have, the majesty in sharing each new day where the gifts within our reach should not be taken for granted. I think that’s good advice. I wish you the wellness that will return us to a revived global community.

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Image: CDC